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TerminallyillStepDad t1_j8iqnma wrote

Reply to comment by KikisGamingService in Twilio to lay off about 1,500 employees, or 17% of its workforce by ChocolateTsar

How bad is the scamming/fraud via twilio? There is a spa in my town that uses Twilio to spam all random local numbers with texts, without an option for opt out. I didn't immediately see a simple "report abuse" feature within Twilio.

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KikisGamingService t1_j8irqje wrote

Depending on the type of messaging used, there will be a lot more spam filtering coming to them. They need a proper business registration for a A2P 10DLC registration on a normal US number or toll-free verification on a toll-free number. If you are receiving fraud/scam/spam messages, the best thing you can do is to report it to your phone carrier. There are multiple routing providers involved in each message and each one has filtering rules.

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TerminallyillStepDad t1_j8iu4ti wrote

Oh yeah I definitely did all that, the carrier and ftc. I was just surprised unlike other VOIP type services there wasn't an immediate report form. I was always sus of twilio after this... 🧐🧐

Thanks for responding!

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KikisGamingService t1_j8j4whg wrote

All of our messages are forced to have opt-out. Responding with "STOP" should disable any messages coming from that number.

However, Twilio does have a fraud investigation team and you can reach out to them here: https://www.twilio.com/help/abuse

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