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Gigglemind OP t1_j53w8tc wrote

Reply to comment by Vegan_Honk in BBC News: FAA outage: US airline regulators blame contractor for travel chaos by Gigglemind

Absolutely. Was there a pop up just saying "Are you absolutely fucking sure you want to do this"?

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TheRealOneTwo t1_j53yh8z wrote

More than that. There needs to be authorization to do such an action in the program and the process

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Gigglemind OP t1_j53z3jj wrote

Probably going to be a lot of pointing fingers up above. Would imagine this environment is pretty niche too.

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axonxorz t1_j55tlnq wrote

You must not work with users often.

In the case of the accidental Hawaii missile alert, it was very poor UI to have basically hyperlinks almost beside each other for "drill" and "not a drill". But then

>Still, there is a second confirmation page as a safety measure, asking if the employee is sure they want to send the alert, which they also mistakenly pressed “yes” on.

I once had a user use their Outlook trash bin as their filing cabinet. Then she went to "file" some messages from her inbox without realizing she was already in the trash. Outlook pops up a warning saying that the messages will be irrecoverably deleted, she press "yes", then when she called me in a panic and I said "the computer did exactly what you told it to do", she told me "well what are you guys even here for"

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Y-Cha t1_j560i4q wrote

>You must not work with users often.

I'll bungle this as my eyes are half open.

Yep, very important when writing the UAT scripts/procedure, at some points, to place yourself in the position of "brand new user, knows nothing." Also make sure your SME, if they're involved in the actual testing, remembers the same.

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