You are correct BOA is just riddled with issues. It's not portrayed that way. No large financial institution is portrayed that way since it opens the door to critique others. Chase Bank would rather have the media paint BOA in good light (which would lead to less customers flocking to them) over the media starting to critique big banks and maybe Chase will start getting looked at more. And large institutions control the media, so that's why the general public doesn't see issues with them