I'm Ryan, the assistant manager. I was the one who came out the first time when I guess Susan spilled water under the door. I also answer the phones in our office. A couple of residents called in today. Complained about noises in the basement. Manny quit in early January, and we don't have a replacement. I called to ask if he'd consider coming back in, but he hasn't gotten back to me. I really don't want to follow up on these complaints...