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Tiennya t1_j23wlk2 wrote

I have yet to hear a “Good” Sunwing Vacation story from any of my friends who have used them in the past. Their stories all end with the same comment… “NEVER AGAIN”

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Tierona t1_j23wvko wrote

Yeah this is bad, but taking a 5 month to Mexico with Sunwing airlines is probably not the smartest decision either. Sadly, you get what you pay for with airlines.

1

groovy604 t1_j248uqu wrote

Why anyone would make a big trip with a 5 month old is beyond me.. never mind with sunwing...

14

remotetissuepaper t1_j24cbix wrote

I have a feeling the sunwing rep who said that doesn't like sunwing any more than the customers do. Ya gotta admit it's kinda some funny shit to say if you've been getting your ass chewed out for hours.

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m_Pony t1_j24e8x0 wrote

Fuck Sunwing.

That's just goddamn deplorable behaviour, from all of them.

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StrawberryPincushion t1_j24u0mi wrote

I've flown Sunwing in the past and they were okay. But after what I've been hearing lately I'll pay more and use another carrier.

The biggest factor in their favour has been their pricing. The difference between them and AC is significant.

3

bcash101 t1_j25b3f1 wrote

Replying to remotetissuepaper (#1,148,367)

I've worked in customer service enough to know how poorly the average person treats the workers when things are going right.

I guarantee they had been getting dumped on for hours for something completely beyond their control, and I'd bet that the family in the story was no exception.

LPT, folks: if the customer service person has any authority or ability to assist you, having a shitty attitude is typically not the way to get them to invoke it.

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RobsEvilTwin t1_j282h8t wrote

Replying to bcash101 (#1,155,311)

I haven't worked in that sort of role for a long time, but when I did anyone who was a rude see you next Tuesday on the phone got work to rule only.

People who tried to be polite we tended to bend over backwards for - there is something disarming about a customer talking to you like a human being :D

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naimastaybro t1_j28gpss wrote

Replying to groovy604 (#1,147,653)

Some people like to travel and don't see any reason to stop when they have kids. I'm currently on a big trip with my family. Daughter just turned 5 months. Its been a blast. Next year taking her on our very delayed honeymoon to Europe. We don't fly cheap and shifty airlines though.

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