Twitter is definitely the way to go … do both , via their website and let them know on twitter , twitter will get a much quicker response especially with photos.

Different scenario but shows the power of twitter, my friend had a package stolen from inside her apartment building. The police did nothing after she filed a report, until she posted a video, that her super had downloaded from the house security cameras, on the local precinct’s twitter page . Then the community affairs police officer immediately reached out to her. The package was not an Amazon box but a package from her mother, with a hand sewn sweater for her birthday inside. The guy who stole it was a doordash delivery guy. She never got the sweater back but doordash gave her $250 but at first they gave her the runaround too.