311 used to work well! In ~2010ish I called 311 to plant a tree in front of my parents house, parks department had to remove the 80 year old tree that was there originally. Parks planted a BEAUTIFUL serviceberry tree within 2 weeks of my 311 call. The tree fell in a storm last year, I called 311 to plant a new tree, they still haven’t planted a new tree.

The city is GROSSLY understaffed right now (check out the job openings). 311 is no longer helpful.