Chat with us on social media How to reach us Text New York City Transit on WhatsApp. Text Metro-North on WhatsApp. For questions about the subway, tag or DM us at @NYCTSubway on Twitter. For questions about the bus, tag or DM us @NYCTBus on Twitter. For questions about railroads, tag or DM us @LIRR and @MetroNorth on Twitter. Message us on Facebook. Chat with us in the TrainTime app. If you need help with the subway or buses, contact us via iMessage from an iOS device.