Sullivan. I called them to service my furnace because they were running a special. My MIL was at home with my daughter who was two at the time. It was winter and very cold the day the tech arrived. My MIL called after he had been in the house to say the tech had shut off the gas (was a word for it I forget, something like red taggged the gas line) and told her to leave with my daughter because I had a cracked heat exchanger. I get him on the phone, he tells me the furnace is fucked and he was having the office work up an estimate.

Luckily my MIL suggested calling a person who she had service her HVAC for years and he was available to come out that afternoon. He used one of those cameras on a rod to determine there was no fucking crack in my heat exchanger. He also informed me the furnace was still under the original warranty! He green lighted the turning back on of the gas, my MIL and daughter returned to the house.

I was so damn mad I called the office and spoke to whomever who told me the tech may have made a mistake and would I let another Sullivan tech come out to take another look. I told him I'd never use Sullivn nor recommend them to anybody. At that point he offered to PAY me to have a tech come out. I refused. Fuck Sullivan.