I've never in my life interacted with anyone so incompetent and useless as the property manager at my loft building (old mill turned into lofts). She never answers the phone or responds to emails or gets anything done. So I started touring several of the other loft buildings in hopes of moving. I learned that they're pretty much all like that. Some of them happily talk to prospective tenants, but they don't care about current tenants, so don't be fooled.

If you want to live in one of these nice loft buildings, it's just something you'll have to put up with. It's infuriating, but I personally put up with it because of the low utilities and modern interior.