I used them for awhile for the convenience factor; and my experience was sometimes good, usually fine, and miserable often enough that I switched after a year and a half or so.

Though competent and usually friendly, the docs seemed spread very thin and often completely exhausted. Very long waits and never had the same doc twice. Much higher degree of suspicion around prescription needs but comes with the territory I guess, was mildly annoying but not a huge problem.

Other than general stuff the only real issue I had was, when trying to get approval for a necessary surgery, one of their docs wouldn’t accept my previous (non-local) doctor’s assessment and test results on record, and demanded that I visit another specialist so she’d avoid any liability in signing off that I could be under anesthesia. She implied I might be lying about the reasoning behind their assessment but wouldn’t make a phone call to verify. Just made it a big hassle for me at a really bad time, though perhaps because she was used to being misled by other patients.

In all it’s not terrible and can be pretty convenient, and the people are fine but don’t expect personalized care or an easy time with specialized needs.

>Patient First

I did not know that. Thanks for the tip.