I needed to cancel during the thick of COVID, and refused to come in since I was caring for someone with pulmonary fibrosis. They accepted a hand written letter- signed, dated and mailed to them. I made a copy of the letter, and still had to call and harass them to make sure they received it and that my membership was successfully canceled. The hassle they put me through will keep me from ever stepping through their doors ever again, but I'll gladly keep my sticker in my window in case I need to use the parking lot in the fan location 😂🤣