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farcetragedy t1_j6var8v wrote

Seems like this would make a company’s customer service bots massively better. So many of them are terrible.

I’m curious how the field of conversation designing bots moves forward.

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blueSGL t1_j6vscmk wrote

If the cost is per query answered then we might even see a day where you are not waiting on hold ever again. Companies boasting about "No queue customer support" will catch on quick.

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