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roo-ster t1_j6x1ifr wrote

I have my Frontier fiber installation scheduled for later this month. I'm positively giddy for my call to cancel Comcast once I know the new setup works.

No matter how many times they rebrand or try to bring people back, they're a shitty company and I'll do my damnedest to never give Comcast another penny.

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SeaworthinessLeft88 t1_j6xow7j wrote

FIOS finally came to my neighborhood, and I was so happy to finally rid myself of Comcast for good (I cut the cord on TV nearly a decade ago).

Be prepared for an hour long process on the phone/chat, where they’ll try to salvage the result of their long term abusive relationship by escalating the cancellation request multiple times, offering uncompetitive plans with temporary rates, and trying to get you to sign up for more services, including cell phone bundling, when you’re just trying to cancel their shitty service that you’ve been stuck with for so long.

Oh, and they’ll start cold calling you repeatedly to try and get you back once it’s finally cancelled.

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roo-ster t1_j6xty30 wrote

This confirms that it was an abusive relationship.

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bparry1192 t1_j70il1s wrote

LPT, if you're ever trying to cancel Comcast, all you have to do is say you're moving out of the country. They stop asking questions after you tell them which one.

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Vicariouslysuffering t1_j71bma7 wrote

Also notorious for not actually cancelling the service so watch and make a followup call noting the day you called the last time if they try and charge you. all over the net with people having issues of being charged after canceling.

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cool_temperatures t1_j6xvmbx wrote

I think you may end up finding out the truth that as bad as Comcast is Frontier is worse. Good luck though.

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roo-ster t1_j6yhyzd wrote

By cancelling cable service, at least I'm not giving a penny to Fox or CNBC.

If Frontier service is bad, at least I'm paying a third of what I was paying Comcast.

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cool_temperatures t1_j6yl0qe wrote

I hear ya. I wouldn't want Fox or CNBC getting my money either. And it's great that it's cheaper for you. I just have a couple of friends that switched to Frontier from Comcast and I constantly hear about how the internet goes down all the time and how their customer service is horrible. One friend is in the process of going back to Comcast.

I personally have Comcast for internet only and it's rock solid for me. It hardly ever goes down and since I don't have cable TV, and own my own modem and router, I don't have to deal with their customer service much at all. I'm happy to pay slightly more for Comcast because the uptime is great and there are no headaches.

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ISLAndBreezESTeve10 t1_j71rdh6 wrote

It sounds like you are due a cable (from pole to house) replacement soon, I’ve had 3 replaced in 12 years. The shit of it is, Comcast will run you around with checking every fucking thing except what the problem is…. Just tell them to replace the cable, there you go.

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Amaya-hime t1_j6yyr2h wrote

Had Frontier as the only option in my small town for a few years until they sold our sector off to Ziply. The best thing I could say about Frontier was that they weren't Comcast. They certainly weren't amazing by any stretch, but they were better than Comcast. Never had an issue with throttling on Frontier like I did with Comcast.

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[deleted] t1_j70137y wrote

[deleted]

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Amaya-hime t1_j710x8y wrote

We paid for 24 Mbps and pretty much always got 18-20, usually more like 20; next tier down was 16 Mbps. Also, it was the only gig in town unless you went with satellite. Your situation would be really sucky though. I’m sorry you had to deal with that.

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V0nzell t1_j71s7p5 wrote

Frontier ran a service loop of fiber on the distribution pole in my back yard. I called Frontier and they say they are not installing fiber yet. It had been almost a year. Next thing I know time-comca-trum let's me know they see bad signal from my modem and need to fix it. I ask the guy what's going on. He says they are gearing up for synchronous speeds. Funny that was not an issue before the possible competition.

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Imaginary-Bag6744 t1_j6zfll8 wrote

> Frontier

Yeah, fiber is great, but good luck with Frontier as a service provider. I had them for a decade.

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