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aquanutz t1_isovcsb wrote

Reply to comment by DENelson83 in Comcast wanted $210,000 for Internet—so this man helped expand a co-op fiber ISP | Fed up with Comcast and AT&T, Silicon Valley residents started their own network. by chrisdh79

They absolutely fuck with lines. I'm in downtown Chicago and I finally had RCN added to my condo building (only 8 units) and half the folks here switched to RCN right away. About 8 months later I see a Comcast truck in the alley (only three condo buildings feed into this alley, it's quite small) and think to myself "god I hope they don't mess up my internet" and sure as shit, I go inside and my RCN line had been disconnected and their truck was gone. RCN was great about it and came out the next day but it was too much of a coincidence.

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Correct_Influence450 t1_isp16ci wrote

Whoops, I accidentally let all the air out of this Comcast vehicles tires. My bad.

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AngieTheQueen t1_ispoekk wrote

Oh darn, I spilled my graffiti all over the comcast truck windows! Interesting how the spill spells "fuck you" but hey, just a coincidence!

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HopHunter420 t1_isqhonu wrote

Oops I accidentally left this candle burning in this Comcast truck. Whoopsie

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tankerkiller125real t1_isqr1p8 wrote

I've gotten so fed up with ATTs bullshit that I've out right told their techs that if we lose internet I will call the cops, I do have their license plate, and they will pay for all the fiber repair costs.

So far we have yet to lose internet since, when they're out there. And according to the water company (right across the parking lot from us) ATT is by far the worst company when it comes to hitting shit underground too (or at least their contractors are).

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ItalianDragon t1_isqxh2i wrote

>I've gotten so fed up with ATTs bullshit that I've out right told their techs that if we lose internet I will call the cops, I do have their license plate, and they will pay for all the fiber repair costs.

Not American (as my username suggests) but thqt's literally what my father said to the ISP that used to provide internet service to my grandparent's house.

There were problems constantly with service interruptions that'd never get fixed and so on and tech support was completely useless, constantly providing pointless "solutions". Eventually my father phoned the company and bluntly said "If a tech isn't there tomorrow morning, I'm calling the cops on you for failure to provide service".

Lo and behold, the very next day at 8 A.M. sharp, a tech was there to finally fix the problems.

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dungone t1_isr5p5g wrote

If I understand correctly this is a more messed up situation. They were not even ATT customers, but ATT was damaging their internet cables.

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ItalianDragon t1_isr86b9 wrote

That's pretty fucked up they did that honestly...

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Psych0Freak t1_istogdo wrote

they didn’t get my internet back up for a fucking week because they “didn’t have any available agents” and refunded me 16 fucking dollars for my troubles…

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Individual_Hearing_3 t1_isqicpq wrote

For some reason they had to put in a large order of valve stems because they kept losing them

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BeefSupremeTA t1_issta99 wrote

Best not to run with a K Bar knife and clumsily trip directly into all 4 tires.

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ElectroBot t1_isqs2u3 wrote

Maybe time to setup a camera with an integrated micro as card, set it for motion and get some charges for vandalism next time.

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majoredinfinance t1_isqtcjk wrote

>I see a Comcast truck in the alley (only three condo buildings feed into this alley, it's quite small) and think to myself "god I hope they don't mess up my internet" and sure as shit, I go inside and my RCN line had been disconnected and their truck was gone. RCN was great about it and came out the next day but it was too much of a coincidence.

I can actually explain what goes on *most* of the time.

What happens is that Comcast sends a truck roll/tech to a location like an MDU (multi-dwelling unit) or apartment. The cable drop has multiple taps and sometimes is not labeled which line goes to which home. Many times, the cable is already plugged in and the tech is sometimes unable to figure out (even a toned line) which cable goes to which unit. To close out a job, the tech needs to label and tag the cable. Unfortunately, many technicians will label an incorrect line and close the job as it will take a long time, if not sometimes impossible, to locate the correct line. So when the customer leaves or moves, a tech comes and disconnects that line, which is most likely a neighbor. This is the most likely scenario that happens.

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myyummyass t1_ispdkkb wrote

A lot of this is also because different service providers don’t run their lines where they’re supposed to. Especially in a city like that where everyone’s on top of each other, if techs are trying to work on something and another provider put lines in their way they will just cut them.

edit: not sure why i was downvoted. never mind my 16 years of experience working in this industry lol

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FruityWelsh t1_isq3ybh wrote

No labeling or testing also has it happen. The amount of cable I've cut because no one knew it was there is pretty absurd for how little I was doing any work related to it. It's normally a deadline as well, but you have to go around asking people to make sure you didn't ruin someone's service.

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trail_mix24 t1_iss9sqo wrote

I was a house tech for fiber, but usually I'd ask the customer if they cared that I cut a coax so I could reuse the hole to go inside. Only once did they say no, as they wanted to use it to distribute signal through the house. That time was coincidentally the time I hit an electrical wire with my drill bit. Flames shooting out the wall are not very pleasant, even if it is just brief. Luckily the breaker tripped before a house fire started.

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