Fair point. I took her title and willingness to order around her coworkers as her having some sort of reputation that would have earned her the spot. She's also the one that spots the escorts first, when the other staff don't notice and the one of the first hotel responders to the original pianist's heart attack, and the one to be filled in about the dead bodies floating in the water. Clearly chain of command is very strong despite the fact she treats them like trash.

What I saw was a lonely woman who only had her work going for her, who gets progressively more creepy as her crush develops. I understand how others could see her as a more malicious character than that. I do appreciate that both managers from season 1 and 2 offered what they did with consenting parties though. Even though they both leveraged their position and the benefits they could give through work, it wasn't a situation of heinousness, more like transactional opportunity.

Also, everyone was obnoxious about Tanya lol. It's her whole character arc that she just doesn't understand how her sensitivities and personal asks imposes on literally everyone around her. Even the spa lady got tired of her.

I agree Armond was a much better hotel manager from the optics of the clientele, but that's why the robbery plot in season 1 was relevant. To a degree, the people working at the hotel (the native people) were oppressed and forced to serve the rich white clients that gave them their livelihood. While in Italy, none of that culture was present. The clientele and the staff weren't on such widely different planes of social class. The staff in Italy were allowed to flirt on the clock, whisper about clients, openly give disapproving looks to the clientele (when Albies dad signed the escorts in), and so forth. I think the show was very conscientious about the respective backgrounds of the resort locations and the people who naturally live and work there.