Yeah… unless you work for Costco. Literally not uncommon for an email to come strait from Craig (formally Jim) with:

>Blah blah blah … my Kirkland Blah blah doesn’t work anymore, and I’m your best customer…. I pay $60 for

…OR scenario 2: some kid in a cell phone kiosk to trick my 90 year old grandma into signing up for Verizon…

Scenario 3: Or My BBQ doesn’t work anymore and you said I could return it, but the manager won’t let me return my rusty-cube…

Or worse-

>Your cable guy fell through my attic/hit on my wife/scared my dog….

Jim’s reply, shortly:

(?!)

Or slightly less common:

“Fu*kin fix this!”

Proceeds to see email forward chain through VP of Merchandising, General Merchandise Manager, Assistant Merchandise Manager, Buyer, Assistant Buyer… down to me… inventory control guy.

Buyer: F*ck… fix this- I’ll help! I don’t want Jim coming down here and yelling at us… I can hear his footsteps already… drop everything!

Us: throws cash card at member, orders “White Glove Service” same-day to pick up their couch, patio gnome, whatever…

Been there. Done that.