She's not terrible, she totally fucked up from a pro perspective. She changed the setting without consent of her client, she destroyed the trust to her client, and she didn't intervene to protect OP when things where falling apart. She obviously has no insight into the relationship patterns of OP's family.

u/AdFamiliar6862, you did nothing fucking wrong! I adore your strength, and I wish that you find the professional support you need in the future.