Had a very similar experience when I went before the "grand open" back in February or so. In addition to experiencing many of the issues you noted, like an incorrect check and never getting water in spite of ordering it multiple times, we also never got a corrected check after waiting for around a half-hour after the credits finished rolling and the lights came up. At that point, it wasn't worth the $10 so we just left.

I used to work at a couple of the original Alamos in Austin, and it's a shame to see how much the standard of service has dropped at some of these franchised locations - this one certainly included. A lot of my old colleagues agree, based on their own experiences, which they shared in a vent post I made to Facebook after the fact.

I also emailed the RI Ave general manager and never heard back from him - another red flag, if you ask me. Sucks to hear that months later, not much has changed.