I live close to there and have been probably 10 times since it opened. Probably 3 times there have been issues, 1 time just not getting things that were ordered, and a couple other times getting a drink after a super long time. I haven't found a pattern to when the service is bad or good - doesn't seem to matter whether the theater is full or not, or how long it's been since the place opened. Overall though, I've enjoyed going there for movies.