I have frequented the Alamo at One Loudoun for several years. Your tickets will not be checked until you are seated, it's actually by design. The only time I ever had poor service was the first time I went back after the pandemic restrictions were lifted. It was obvious the staff was new, and I was not happy. After the movie I received an email asking for feedback, which I responded to. I was honest but also kind and understanding. The manager reached out to me for some additional feedback and thanked me. Ever since, the service has been top notch for me. Hopefully your location figures it out soon.