I can attest that their customer service is fantastic and they really do stand behind their stuff. I had a raincoat from them that ripped in the dryer (my mistake really, I should have air dried it). I contacted customer service about a repair. Instead, they sent me a brand new one, the same model but slightly improved design, no questions asked, and recycled my old one.
4lokosleepytimetea t1_j8dbmf0 wrote
Reply to Patagonia products - safe bet or stay clear? by ajpathecreature
I can attest that their customer service is fantastic and they really do stand behind their stuff. I had a raincoat from them that ripped in the dryer (my mistake really, I should have air dried it). I contacted customer service about a repair. Instead, they sent me a brand new one, the same model but slightly improved design, no questions asked, and recycled my old one.