I ordered a MacBook Pro last year just before Christmas and the last update I had on shipping was that it was in a facility in a major city. That status stayed that way for two weeks before I called both Apple and UPS for an update. UPS said the package was “lost” (probably stolen) and Apple sent me a new laptop, no questions asked. I understand the incentive of trade-ins with your phone provider but Apple also has a trade-in program (maybe it’s not as good; I don’t know, never used it). I’ve started ordering direct from Apple now for this reason. They will send a replacement for any lost item during shipping with little to no questions asked.
5a1amand3r t1_j28ai1a wrote
Reply to My new iPhone was stolen by UPS. by i__jump
I ordered a MacBook Pro last year just before Christmas and the last update I had on shipping was that it was in a facility in a major city. That status stayed that way for two weeks before I called both Apple and UPS for an update. UPS said the package was “lost” (probably stolen) and Apple sent me a new laptop, no questions asked. I understand the incentive of trade-ins with your phone provider but Apple also has a trade-in program (maybe it’s not as good; I don’t know, never used it). I’ve started ordering direct from Apple now for this reason. They will send a replacement for any lost item during shipping with little to no questions asked.