I dropped off and paid for a out of warranty screen replacement on my 11 pro (also in Australia) a couple of years ago, maybe just over a year after it came out.
They said it would be about an hour to complete, and I was welcome to come back or book a return appointment, it was early on a Sunday, so I decided to hang around the shopping centre.
Go back after an hour, and they said they needed another 30 minutes as the new screen didn’t work.
Came back in 30… same thing. There was an issue trying to get it to start. Asked if I could return in another 30.
Final time, they gave me a refurb to replace it as they were unable to successfully complete the screen replacement.
Moral of the story - if they broke it, they would tell you. I reckon there was an issue with the power button and it was just hanging on before you dropped it off.
INACCURATE_RESPONSE t1_ja146da wrote
Reply to Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123
I dropped off and paid for a out of warranty screen replacement on my 11 pro (also in Australia) a couple of years ago, maybe just over a year after it came out.
They said it would be about an hour to complete, and I was welcome to come back or book a return appointment, it was early on a Sunday, so I decided to hang around the shopping centre.
Go back after an hour, and they said they needed another 30 minutes as the new screen didn’t work.
Came back in 30… same thing. There was an issue trying to get it to start. Asked if I could return in another 30.
Final time, they gave me a refurb to replace it as they were unable to successfully complete the screen replacement.
Moral of the story - if they broke it, they would tell you. I reckon there was an issue with the power button and it was just hanging on before you dropped it off.