The problem is that users should be educated about identifying spam instead of relying on IT to assess every email. An easy little button opens the very real possibility of users abusing the ever-loving shit out of it. Which is fine; a ticket is a ticket. But if I'm assessing your emails all day long, don't get pissy when your 2-minute support task sits in the queue for 13 months if you're lucky.
JohnnyPeanutII t1_it882pt wrote
Reply to comment by wagon153 in 'Fully undetectable' Windows backdoor gets detected by Loki-L
The problem is that users should be educated about identifying spam instead of relying on IT to assess every email. An easy little button opens the very real possibility of users abusing the ever-loving shit out of it. Which is fine; a ticket is a ticket. But if I'm assessing your emails all day long, don't get pissy when your 2-minute support task sits in the queue for 13 months if you're lucky.