As someone who also builds these IVRs, it might actually be in an agents interest to warm transfer you because they just took an easy call and can waste time waiting/talking with the next agent while appearing busy. Depends on the agent, but this is common.
Also if pressing 0 or saying operator doesn’t get you to a live person, the chances of “upgrade my account” working is almost 0.
Kelsarad01 t1_jdryp6t wrote
Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
As someone who also builds these IVRs, it might actually be in an agents interest to warm transfer you because they just took an easy call and can waste time waiting/talking with the next agent while appearing busy. Depends on the agent, but this is common.
Also if pressing 0 or saying operator doesn’t get you to a live person, the chances of “upgrade my account” working is almost 0.