That's unfortunate and I'm sorry you had that experience.

The tech we had install ours last summer was amazing. He made suggestions that would require him to work more, but would hide the wires and be a better placement for aesthetics. Really just paid a lot of attention to the details.

He also gave us a hub for plugged in LAN for free, and said Frontier usually charges extra for that equipment but he had a few spares in his truck.

In fact, I don't think I've ever had such a wonderful service person from a utility company like that.

Also, our internet has been fantastic - zero issues.

I'm new to CT, had AT&T fiber in previous state and Comcast fiber before that, and had Frontier installed here when I moved in last summer. It works exactly like any fiber internet, but costs less. I have had 0 issues with it.

Not to mention: Comcast charges you if your monthly usage is over 1TB; the other companies do not. Unlimited Fiber thru Frontier is cheaper than capped-at-1TB fiber from Comcast.

I'm also of the opinion that anything that can get you off Comcast is a huge win..