You agreed to this when you booked, it is a contract. I wish you the best and good health for your wife. They partially refunded which was kind of them. Thinking you can charge back will only result in their showing the contract you accepted when booking and a quick decline. This is how travel has been for years and it is getting more difficult. In some hotels, you can pay different rates which vary if you want less notice for canceling. My suggestion is booking with those that still allow 24 hour notice with no penalties.
Pupitoto t1_iuaapse wrote
Reply to I've never had to do a credit card charge back. is it the right course of action? by tdring22
You agreed to this when you booked, it is a contract. I wish you the best and good health for your wife. They partially refunded which was kind of them. Thinking you can charge back will only result in their showing the contract you accepted when booking and a quick decline. This is how travel has been for years and it is getting more difficult. In some hotels, you can pay different rates which vary if you want less notice for canceling. My suggestion is booking with those that still allow 24 hour notice with no penalties.