Shonnathan

Shonnathan OP t1_j7cepvu wrote

I figured it out, but it still doesn't make any sense. I was using the auto fill that I had saved, so I figured that must be the right login. Turns out they have a bunch of login names tied to my email? So I figured I would try to make a new one, since apparently it's let me make a bunch of new ones in the past, and went through the create account process and and told me I couldn't because I already have an account tied to that SSN, and gave me THAT username (one I hadn't tried before). So I reset the password for that one and logged in fine.

Weird thing is it let me reset the passwords for two other user names. Makes no sense

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Shonnathan OP t1_j77qln1 wrote

It's in their system somehow. When I hit reset password, and enter the incorrect username, it sends me a reset link for it to my email and I go through the normal password reset process. Temporary password, go back to the page, enter that temp password and username on the login page, which then sends me to the page where I enter the temp, new password and confirm new password. Then tells me I've successfully updated my password

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