You only get there faster because their queue is shorter. Then you risk get transferred to the lowest level of customer service who at that point may not be able to help you resulting in being transferred or them taking forever cause they're having to IM or call someone else to help. While automated systems can be annoying the goal is to get you to the right rep the 1st time. I worked in a call center for 6 years and the number of people who needed something else but just hit my department (payments) trying to get clever but would get so nasty when they realize they were being put back in queue was hilarious
SillyRabbit3490 t1_jdpqeql wrote
Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
You only get there faster because their queue is shorter. Then you risk get transferred to the lowest level of customer service who at that point may not be able to help you resulting in being transferred or them taking forever cause they're having to IM or call someone else to help. While automated systems can be annoying the goal is to get you to the right rep the 1st time. I worked in a call center for 6 years and the number of people who needed something else but just hit my department (payments) trying to get clever but would get so nasty when they realize they were being put back in queue was hilarious