Not bullshit as in false, bullshit as in its fucked up and shouldn’t be a thing.

Seems from the comments that this might be an employer mandated app (which frankly is bullshit on a personal device but that’s a whole other thing). If she’s not allowed to delete it, id just go into settings and turn off the notifications as long as there’s no other important ones that might be coming from it.

Dirty lens would be my first guess. Second would be that maybe you’ve inadvertently lowered your photo quality in settings - definitely check that. Failing that then yeah it’s probably some sort of issue with the phone.