brennanfee

brennanfee t1_ixzrqa7 wrote

> Let's not pretend this is the only issue

No. But Tesla's are, by far, the most reliable vehicles currently being manufactured. Consumer Reports is again using "recalls" like simple software updates as a metric when they shouldn't be.

This is the problem with most current media on this topic. The concept of a software update that fixes something that the owner wasn't even aware was broken... versus having to take your care in for physical service and possibly lose the use of your vehicle for a few hours or even days are two entirely different consumer experiences.

OTA software updates need to be placed in a separate category from traditional "recalls". In fact, there are some good metrics we could track on software updates... for instance, how long from identification of problem to roll-out of software fix. That would be a good metric to track.

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