You won't necessarily get the right live person, though. Many companies, especially bigger corporations, will have a dedicated sales team that can't do tech support or even customer service necessarily. So then you have to hope that they know where to transfer you. I don't have a great solution for everyday issues, but if it is something big going public with Google, Trust Pilot, and Yelp reviews has moved mountains, but I don't want to do that for every little thing.
curious_carson t1_jdqxml2 wrote
Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
You won't necessarily get the right live person, though. Many companies, especially bigger corporations, will have a dedicated sales team that can't do tech support or even customer service necessarily. So then you have to hope that they know where to transfer you. I don't have a great solution for everyday issues, but if it is something big going public with Google, Trust Pilot, and Yelp reviews has moved mountains, but I don't want to do that for every little thing.