There are many different reasons why they may have done this, from they may have broken the phone themselves, and they’re covering, to it may be a possible defect, they discovered. But ultimately, since Apple takes the “defective” phone back, they can reuse the parts that are good on the phone in other devices. I went in for a screen repair, and they said the antennas on my phone were messed up, so they just gave me a brand new phone. I had to pay for the screen repair, but that was it.
Basically, apple can make back most of, if not all the money they will lose by giving you a new device. It’s why I always recommend people go to an Apple store if they can, because your options are a lot greater than if you go to a phone repair shop in a strip mall.
Of course, that doesn’t mean that you will always get a new device, it’s just it’s not uncommon as people think.
dragonkyngreborn t1_j9yq2r4 wrote
Reply to Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123
There are many different reasons why they may have done this, from they may have broken the phone themselves, and they’re covering, to it may be a possible defect, they discovered. But ultimately, since Apple takes the “defective” phone back, they can reuse the parts that are good on the phone in other devices. I went in for a screen repair, and they said the antennas on my phone were messed up, so they just gave me a brand new phone. I had to pay for the screen repair, but that was it.
Basically, apple can make back most of, if not all the money they will lose by giving you a new device. It’s why I always recommend people go to an Apple store if they can, because your options are a lot greater than if you go to a phone repair shop in a strip mall.
Of course, that doesn’t mean that you will always get a new device, it’s just it’s not uncommon as people think.