mgsantos

mgsantos t1_iyzpr7f wrote

The idea of an unskilled worker is usually a misunderstanding by white collar managers of other types of skills that are not sitting on a computer doing math or writing reports.

Think about the least skilled job you can think of. A coffee shop cashier, for example, who is only there to type in simple orders into a computer. Now consider if this is really the only job of a cashier.

My business survives because our cashier is excellent at both attracting and keeping customers. Cross selling and raising the value of purchases. Can I automate her job with an iPad? Sure. Would it generate value for my company? No way.

So I tend to be a little sceptical about these "automate unskilled jobs" from reports written by people who never held an unskilled job or worked with "unskilled people".

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