“Disconnect” to me seems to imply that they’re not understanding consumer needs. My point is that they understand consumer needs quite well. They just don’t see any profitability in meeting those needs.

They’re connected. They hear you. They just don’t care about what you’re saying.

There’s no disconnect. These companies just don’t care about you. They’re making record profits by targeting wealthier, high-end consumers.

“Hey dude, if you’re going to bed could you please make sure that your fire is fully extinguished. This has been an especially dry season so we need to take proper precautions when making campfires in the woods.”