Recently I went to one of their brick and mortar locations with the full intension of purchasing another down sweater. My previous one was my constant goto and after more than a decade of use the fabric around the wrists and elbows wore to a point that feathers kept leaking. The zipper wore out, and the elasticity around the wrists were sagging.
At the counter I mentioned to them how I loved my original jacket so much that I was purchasing another. They asked to see the original and I showed them all the issues. On the spot they said that they would either replace the zipper and try to patch the holes or just give me a warranty replacement - no cost to me. I really loved the green color of the original jacket but after considering it all I decided to go with the replacement. The original would be recycled (including the down).
They definitely stood by their warranty, and for me it’s a true buy it for life item.
porter_mann t1_j8hn7il wrote
Reply to Patagonia products - safe bet or stay clear? by ajpathecreature
Recently I went to one of their brick and mortar locations with the full intension of purchasing another down sweater. My previous one was my constant goto and after more than a decade of use the fabric around the wrists and elbows wore to a point that feathers kept leaking. The zipper wore out, and the elasticity around the wrists were sagging.
At the counter I mentioned to them how I loved my original jacket so much that I was purchasing another. They asked to see the original and I showed them all the issues. On the spot they said that they would either replace the zipper and try to patch the holes or just give me a warranty replacement - no cost to me. I really loved the green color of the original jacket but after considering it all I decided to go with the replacement. The original would be recycled (including the down).
They definitely stood by their warranty, and for me it’s a true buy it for life item.