That's cool and pretty much how my experiences with Apple's online support staff went, too.
Our local Apple Store staff, though, have apparently been trained to try and deflect as many customer claims as possible. So I, in turn, try to avoid dealing with them as much as possible.
simplequark t1_ja0eoyf wrote
Reply to comment by nirvana6875 in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123
That's cool and pretty much how my experiences with Apple's online support staff went, too.
Our local Apple Store staff, though, have apparently been trained to try and deflect as many customer claims as possible. So I, in turn, try to avoid dealing with them as much as possible.