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ZenoofElia t1_jczcewy wrote

Reply to comment by Hulkmaster in Men jacket/coat spring/autumn by Hulkmaster

They are truly bifl though, their warranty is awesome and unlimited.

If u still have those shoes send them back in, they'll credit you to buy anything.

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Hulkmaster OP t1_jczk7xw wrote

unforunetly both times bought at decathlon, and there they said "normal usage, no refund", but nevertheless, several products from them already didn't work out, so low trust towards the brand

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ZenoofElia t1_jczlezg wrote

I had the opposite. I had a jacket I bought 12 years ago that was torn and shredded from use so I planned to not buy Columbia again. Then on this sub someone mentioned their awesome warranty so I sent the jacket back to them to test their warranty. They gave me almost $300 in credit (I paid $60 in 2011) and I have replaced it with 2 new coats and a pair of wool socks.

Now I'm happy with them for obvious reasons.

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Hulkmaster OP t1_jd04y98 wrote

lucky you :D

well, i can as well try to reach columbia directly indeed

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ZenoofElia t1_jd06dj9 wrote

Yeah I followed the warranty links from their website. If you have the shoes still you should be gtg. They didn't even ask for receipt or any proof of purchase.

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Hulkmaster OP t1_jd2gwvg wrote

i will actually try it out and will let you know of the result!

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Hulkmaster OP t1_jd2h4c0 wrote

hm, doesn't seem columbia redmond are in lifetime warranty case (

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