I think it’s more about the quality slipping that’s attached to the name for what they’re known. It’s a common theme for places that have a renowned following that try to grow bigger than they should.

They start focusing on quantity rather than quality. You have to. Oftentimes, the care and preparation of the product also suffer because you bring in employees (non-family members) that haven’t been immersed in the “love” and pride of the business and don’t put the same passion into it.