Unexpected_Cranberry t1_j9ojrx8 wrote on February 23, 2023 at 1:34 PM

Reply to comment by TONKAHANAH in AI in the Workplace Is Already Here. The First Battleground? Call Centers by wsj

Yeah, I was thinking the same after playing a bit with Bing's chat mode. It was more useful before they limited it, but it's still fairly useful.

I could easily see an AI handling a lot of lvl1 cases. Especially if it gets access to some logging and can perform operations such as password resets and the like. Properly configured it will probably be faster and more reliable than a human in a lot of cases.