Yeah, I was thinking the same after playing a bit with Bing's chat mode. It was more useful before they limited it, but it's still fairly useful.

I could easily see an AI handling a lot of lvl1 cases. Especially if it gets access to some logging and can perform operations such as password resets and the like. Properly configured it will probably be faster and more reliable than a human in a lot of cases.

Could be. I'm old enough now that I tend to be more sceptical of new stuff. As in just because it's new and kind of cool I'm not all in any more. Though I've been sceptical to VR for the last 20 years.

Holodeck VR would be cool. Or again, AR where the goggles are light weight and you can actually move around an environment.

But VR in the living room? I don't see that taking off outside of enthusiasts.

It's like 3D movies. Nobody cared. Most people I know preferred non-3D over having to wear anything on their face. And those glasses were just light plastic for the most part.

You'd also need to be able to get the sound through external speakers for social gaming/movie watching. No one wants to sit on the couch with friends and family and have to wear headphones and possibly use voice chat with someone right next to you.

I don't know. I've tried one of the never Occuluses, and while it was kind of cool to try out for 20 minutes in the long run for me it's just an annoying way to play games. I could see the remote meeting bit that Zuckerberg has been talking about lately be slightly useful though for some meetings. The big thing I think will be AR, if they manage to make it high quality and fit inside something with a similar weight and size as a pair of regular glasses. I could see it replacing regular screens and being fairly nice if done right and in a way that doesn't strain the eyes too much. But VR... No.