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shanoshamanizum OP t1_j9y0yj1 wrote

Reply to comment by Dry-Influence9 in A platform for products with no planned obsolescence by shanoshamanizum

I will give you a recent example with a laptop. It ended up with a busted battery. The warranty service claimed it was user damaged. I had to prove it's not. With this model it's the other way around. The company has to prove it's fully functioning in my presence in order to get the next recurring payment. If they can't the plan ends and the device is considered non-functional.

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Dry-Influence9 t1_j9y1sl0 wrote

In warranties the burden of proof is on them by law, at least in the US. That doesn't stop companies from doing shady shit like this mate.

The model you propose seems to be the same as leases. Where you can lease a new phone with a mandatory insurance, the insurance replacement.

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shanoshamanizum OP t1_j9y23oj wrote

Not in Europe, here you have to prove it's not user damaged but you can't open it first. With the lease and insurance model it might still end up as "user-damaged".

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PublicFurryAccount t1_j9zzc65 wrote

That's a problem with your warranty laws, not the products.

These kinds of failures are common because most failures are from a bad draw, i.e., a part that has a defect because some percentage of parts does.

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