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ginkner t1_jdsseg8 wrote

Reply to comment by Yeas76 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Their companies policies regarding the customer service they're selling is the provocation.

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Yeas76 t1_jdssmuh wrote

These are front line workers you're harassing with misplaced justice. They have no control over anything you're associating to them.

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ginkner t1_jdstgfl wrote

Harrasing is not what I'm advocating for, but overall, if the company loses money if they're sales reps are busy dealing with customer service calls, that directly puts pressure on them to improve the customer service lines.

If customer service requests are clogging up the lines to the point where someone isn't meeting their quota, that's something that the sales reps are going to report to their management. The only problem I have is if the caller is actually being abusive towards the rep, not the mere act of trying to get someone real to talk to.

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