ginkner
ginkner t1_jdstgfl wrote
Reply to comment by Yeas76 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
Harrasing is not what I'm advocating for, but overall, if the company loses money if they're sales reps are busy dealing with customer service calls, that directly puts pressure on them to improve the customer service lines.
If customer service requests are clogging up the lines to the point where someone isn't meeting their quota, that's something that the sales reps are going to report to their management. The only problem I have is if the caller is actually being abusive towards the rep, not the mere act of trying to get someone real to talk to.
ginkner t1_jdsseg8 wrote
Reply to comment by Yeas76 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
Their companies policies regarding the customer service they're selling is the provocation.
ginkner t1_jeanz5c wrote
Reply to Thousands of women join club to combat loneliness - BBC News by idreamofjiro
Hello, yes, non-woman here, can I also have a friendship club?
Seriously though, on a surface level, very good. I appreciate the pragmatism.