I got this email yesterday:

“To our Valued Customers,

You have a right to expect excellent service from your electric utility. We know that delivering reliable electricity – keeping the lights on for you – must be matched by exceptional customer service. In recent weeks, we’ve fallen short of this standard in both our billing and responsiveness to customers.

Today, I’m reaching out to address these issues, including estimated bills, to share steps we’re taking to support our customers, and to explain what it means for you. I also want to take this opportunity to address higher prices for energy supply, which have been the primary driver of higher bills. While we don’t control these energy supply costs, we are committed to doing what we can to help you in this challenging time.

While estimated billing and higher prices are unrelated, together they have fueled a sharp increase in customer calls, resulting in long wait times for many who have tried to contact us. If you received an estimated bill or have had difficulty reaching our call center, I apologize. Simply put, you deserve better, and we are committed to regaining your trust.

Actions we’re taking to support our customers:

First and foremost, we’ve resolved the technical issue that resulted in a significant number of bills that were based on estimated electricity usage. This issue involved bills sent from December 20 through January 9. Estimates based on historical usage may have been higher or lower than actual usage. If this impacted you, you have either already received a corrected bill with actual usage or an adjustment on your next monthly bill to ensure you only pay for the electricity you used. By fixing the technical issue, we have restored customers’ access to detailed usage information online at pplelectric.com. We will not shut off power to residential and small-business customers for non-payment through March 31. We are waiving all late fees in January and February. Any fees already charged in January will be credited to customer accounts. We continue to offer payment plans and assistance programs that can help if you are struggling to pay your electric bill. This includes self-service options that are available to you online at pplelectric.com/billhelp or by calling 1-800-DIAL-PPL. We are adding more agents to answer your calls and reduce wait times.”

There was more afterward telling me how to compare prices and shit.

This strikes me as a very “oopsie doodle!” and not genuine.