> They are horribly understaffed and underfunded. It's a real problem we need to address. > >

The department, sadly, never recovered from the massive 2016 layoffs at L&I. Not only that, but they're using antiquated systems because the last time they tried to update them, it blew up in their face and all over pennlive.

I don't know what people expect when the legislature doesn't want to fund people to answer phone calls.