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SadLaser t1_j67lsrp wrote

Customer service people get mistreated because people are assholes, not because people think kindness is weakness. I've seen a lot of nice customer service people get shit on, but it's not like the mean/rude/unkind customer service people are being treated like kings. They're getting it just as bad or worse, because they're drawing the ire from the assholes and a lot of people who would have otherwise been nice to them if not for their bad attitudes.

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Corrupted_G_nome t1_j68jsar wrote

Ibe actually had people tell me that wealth is a virtue and everyone else are loosers. They do not care who they mistreat because they see us as weak and useless. Im not sure these ideas are not compatable but both exist simultaneously.

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Dovaldo83 t1_j68qi9p wrote

While I agree with you to an extent, there is such a thing as people doing things like twisting apologies as admission of guilt, or taking advantage of a people pleaser to try and wangle a comped meal out of a minor infraction.

Sure the customer service people who are rude back get more abuse in return, but then it turns into a game of "Can I get this empoyee so worked up that they do something so bad their manager is forced to give me a freebie to smooth things over."

The best way I've found to deal with them is to be polite but firm. Nice, but not yielding an inch. It leaves them no weakness to exploit and no rage to also exploit.

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