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The_Nomadic_Nerd t1_jacub6z wrote

BA is absolutely horrible. I had a round trip trip from NYC to Scotland that required a stopover in London, and 3 out of the 4 total legs got canceled. They tried to put me on a different flight but none of them worked. I asked if I could just book separate one-way flights and one-way flights are over double the price of round trip. We booked business class flights, but by the time we could use the voucher and book new flights, we could only afford economy since prices went up by so much.

We have a little left over on the vouchers but I don't even want to use them since I never want to put myself in a situation where I have to count on BA again.

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Rtn2NYC t1_jaeggnp wrote

As an fyi whenever originating or landing in a US airport they must also follow US regulations. Got a full refund from VA for March 2020 cancelled flights- first waited like 120 days or something then ran out of patience. They were trying to give me vouchers (permissible under EU regs) but US requires cash option. I pointed this out to them and they got all cheeky and so I prepped a US FAA complaint form and sent it to VA’s corporate office (along with the text of the regulation they were violating and penalties, as well as screenshots of all the customer service texts etc) asking how they’d prefer to handle it. Full refund 48 hours later.

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