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pinteaubean t1_jaii3h1 wrote

Call DPW customer service and complain and then bring the broken bin down to there office and they will replace it. 508-929-1300. I’ve always found the customer service people helpful when I have reached out.

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moisheah t1_jaipfup wrote

I prefer to contact via email but I’ve also found them to be helpful. For example they didn’t pick up my trash (they just missed it I guess) and sent a small truck to collect it within a few hours.

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masshole4life t1_jak41jv wrote

you've found them helpful? i find them to be condescending and patronizing, and often just plain wrong. there's one in particular named john that i straight up hang up on if he answers.

I've been dealing with the city's "customer service" for over 25 years for various issues and i am so grateful for the online form. it doesn't get any better results but at least i don't have to listen to some little puke repeat "i'm sorry for the inconvenience" over and over when i'm asking a question. and the online form doesn't direct me to 5 different departments that have nothing to do with my issue.

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